At OLA JEWELRY, we aim to ensure your jewelry reaches you safely and promptly.

Processing Time

• Orders are processed within 2–4 business days (excluding weekends and holidays).
• Custom and personalized orders may require additional time, which will be communicated at checkout.

Shipping Options

• Standard Shipping: Delivery within [3–6 days].
• Express Shipping: Delivery within [1–3 days].
• Shipping times may vary based on location and carrier delays.

Shipping Fees

• Shipping costs are calculated at checkout and vary depending on the delivery method and destination.
• Free shipping may be offered during special promotions or on orders above [insert amount].

Tracking

• Once your order is shipped, you will receive a confirmation email with tracking details.

International Shipping

• We ship worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.

Lost or Damaged Packages

• We are not liable for lost or stolen packages once marked as delivered by the carrier.
• If your order arrives damaged, please contact us within 48 hours with photos, and we will resolve the issue promptly.